Conditions générales

Contact

Hotel More d.o.o.
Kardinala Stepinca 33
20000 Dubrovnik, Croatia
VAT number HR74412010990

Tel: +385 20 494 200
Fax: +385 20 494 240
sales@hotel-more.hr

Reservations and Methods of Payment

Enquiries and reservations are accepted via our web page, by post, by email, by fax, by telephone or in person at our hotel reception. In reserving accommodation via these web pages, the guest confirms acceptance of these General Guest Terms in their entirety. All conditions listed hereafter are thus binding on both the guest and Hotel More.

Hotel More d.o.o. supports one-time online payments with DINERS, Mastercard, Maestro, and Visa credit and debit cards.

Security Statement

HT Pay Way applies the most advanced standards in data protection — the Secure Socket Layer (SSL) protocol with 256-bit encryption and the TLS 1.2 cryptographic protocol, ensuring the highest level of security for data entry and transfer. The ISO 8583 protocol guarantees that data exchange between the HT system and the card companies’ authorisation centres takes place within a private network, protected from unauthorised access by a double-layer firewall system.

Security programs that guarantee customers a safe online shopping experience:

Privacy Statement

Hotel More d.o.o. is committed to protecting customers’ personal data by collecting only the essential and necessary information required to fulfil our obligations. Customers are informed about how their data is used and are regularly given the option to decide whether or not they want their information to be removed from marketing lists. All customer data is strictly safeguarded and accessible only to employees who need it to perform their duties. All employees of Hotel More d.o.o. and its business partners are responsible for respecting the principles of data privacy protection.

Shipping and Delivery Terms

In making a reservation, the guest must supply all information requested. In order for a reservation to be considered valid, the guest must pay a deposit, or supply the number of a valid credit card as a guarantee of the reservation. The difference is payable at the hotel reception before the departure of the guest. All reservations made via the Internet reservation system are considered valid only upon confirmation of the reservation by the central sales office of Hotel More. The reservation can be confirmed online, by email or by fax. Notification/confirmation of the reservation, or the hotel voucher, must be presented at the reception on arrival at the hotel.

In accordance with the regulations governing payment of the sojourn tax, the guest must pay the sojourn tax upon payment for his/her hotel accommodation. The amount of sojourn tax payable in Croatia varies depending on the season and your destination. Children under the age of 12 are excluded from the sojourn tax, while children aged 12-18 pay at a discounted rate of 50%. The sojourn tax is payable at the time of payment of the outstanding amount payable for the reservation. The amount of the sojourn tax is clearly indicated on the bill which is issued to the guest upon calculation and payment of services.

The price of services is the price per person/day, or room/day, as indicated in the service price list. Additional services are not included in the price and are payable additionally by the guest. Hotel More reserves the right to change prices without notice. Guests who have paid a deposit, or supplied an acceptable form of guarantee for their reservation, are guaranteed the price which was in force at the time the reservation was made.

Return and Complaint Conditions

Hotel More reserves the right to change the reservation or description of services at any time in the event of circumstances which are beyond our control and which could not be predicted, avoided or postponed. Previously-reserved accommodation may be exchanged for accommodation of the same or a higher category. The same price which was valid at the time of confirmation of reservation will be applicable, and the guest will be informed of the change in a timely manner. In those cases where it is not possible to find replacement accommodation and a reservation has been paid for in advance, Hotel More reserves the right to cancel the reservation and refund the full amount remitted.

In the event that the guest wishes to alter or cancel a reservation made at his/her request, he/she may do so in writing (by email, post or fax). In the event that the guest cancels a confirmed reservation, the following reservation cancellation conditions are applicable:

• in the event of cancellation of the reservation 3 to 7 days before commencement of the arrangement, first night will be charged,
• in the event that the guest fails to come (no show), or cancels the reservation within 72 hours before the commencement of arrangement, 100% of the value of the reservation cost will be charged.

 

Currency Conversion Statement

All payments will be made in euros. When charging your credit card, the same amount will be converted into your local currency according to the exchange rate of the credit card associations. As a result of this conversion, there may be a slight difference compared to the original price stated on our website.

General Terms and Conditions

Hotel More must constantly strive to ensure the quality of services rendered, in accordance with legal regulations, industry standards and accepted tourism, hotelier and catering guidelines and customs. Hotel More will strive to fulfil its obligations as taken on, in their entirety, except in the case of circumstances outside our control.
Guest must supply and carry all personal documents necessary for checking into and checking out of Hotel More accommodation. The guest must comply with the house rules laid down for each individual accommodation facility comprising Hotel More. Before arrival, the guest is advised to enquire into travel regulations between the Republic of Croatia and the country from which he/she is travelling, and check whether any additional travel document is required for his/her entry into and stay in the Republic of Croatia.

All disputes or disagreements shall be resolved by mutually acceptable agreement, and if a solution cannot be reached, the local competent court shall arbitrate.

The facilities and accommodation comprising Hotel More have been categorized by the authorized bodies of the Croatian Ministry of Tourism in accordance with the relevant legal regulations.