Politique de confidentialité

Statement of Data Protection and Privacy

Last update: October 5, 2023

HOTEL MORE, d.o.o., headquartered in Dubrovnik, at Kardinala Stepinca 33, National Identification No. (OIB): 74412010990 (in subsequent text:  the Hotel) for the purpose of protecting personal data, in accordance with the General Regulations of Data Protection (Official publication of the European Union L119, 4) and the Law governing the implementation of General Regulations for Data Protection (Official Gazette no. 42/2018), in this manner provides all information regarding your personal data and in the way in which it is gathered and processed.

To the extent that you use any of our services, for example, accommodation services, restaurant facilities, or our partnering services connected with excursions and transfers, you accept the gathering and processing of your data, as is further described in this declaration.

In this manner, we wish to inform you of the following rights at your disposal:

• We wish to inform you how your data is gathered, its usage, evidenced or otherwise processed.
• At your request, a visual copy of your personal data which has been processed will be provided, free of charge
• You may wish to correct any inaccurate personal information
• You may choose to erase your personal information, including data obtained from the Internet, with the exception of that which the Hotel is bound to collect and preserve, based on our legal obligation and regulations (legal requirements)
• Limitations to the processing of personal data.
• You may file a complaint and modify your consent at your earliest opportunity, contact the Hotel in regarding any subsequent offering of services or products for the intent of direct marketing (our newsletter).

 

In the event that you have any complaints or questions regarding the collection or processing of your personal data, especially that which relates to the data used for the purpose of realizing our professional activities, you may notify us directly, at the reception in our Hotel, or in written format to our address, HOTEL MORE d.o.o., Kardinala Stepinca 33, 20000 Dubrovnik, Republic of Croatia.  In accordance with your request, we shall respond without any delay within a period of no later than 30 days in regards to those actions assigned to us on your behalf.

Technical and organizational measures of protection for your personal data

With the aim of protecting your personal data from manipulation, loss, threat or access by any unauthorized individuals, we have taken on different measures of protection, and as a measure of information security, measures of technical protection as well as various organizational measures.

The purpose of these measures is to insure that your personal data may be accessed only by those authorized individuals which, due to necessary activities to be executed for specific purposes from a range of Hotel activities, to the extent which is prescribed or necessary for the execution of those activities. Our security measures will be continually updated in accordance with technical developments and advancements.

As a measure of informational security, we have taken all measures at our disposal to ensure the safe dispensation and transferring of your personal data and financial resources at the moment of reserving accommodations, or any other related activity via of our website or other reservation channels of encryption, without any possibility of misuse. In the same way, similar measures have been adopted to protect your personal data from any internal risks, as well as access to your data by unauthorized personnel as well as by other companies which maintain our reservation system and centralized reservation system, with whom we have a special agreement. In regards to our association with these firms, in consideration to your personal data, we have prepared special clauses regarding data confidentiality, and in regard to our IT service provider, we have implemented data protection on our Internet servers at the highest level.

Documentation which now contains preferential details and personal data which are now within such personal protection may be found under the protection against any unauthorized access, respectively in locked areas which only specially designated personnel are allowed access.

By means of different regulations and procedures, we have described the scope, method and types of gathering personal data to authorized personnel, for the purpose of conducting employee education to our staff in order to familiarize them of the Hotel’s objectives and very important political stance in protecting your personal data to further ensure your trust and confidence in the Hotel.

Our professional partners, which are predominantly tourist and travel agencies, as well as transportation firms and companies providing additional services to our guests, who may, in the course of business, indirectly receive your personal information according to the location you provide to the hotel reception upon booking these services, are contractually obliged to apply all protective measures towards your personal data as determined by this Declaration or by the General Data Protection Act.

Universal measures of protection for personal data have been contractually accepted by all distributors of goods and other contractors with whom the Hotel has formed a professional relationship.

On the part of professional business partners from this paragraph, the gathering of personal data by their employees is limited to contact details (i.e. Name and surname, business phone and cellular phone, and email address). These personal details are protected until the professional cooperation is completed, and we do not provide these details to any third party nor are they forwarded abroad.

Guests / users of Hotel services

Your personal data which has been gathered and processed in cases when:

• there exists a legal obligation to do so,
• our services have been arranged, in order to carry out the agreed upon duties, and
• in accordance with your written permission, for different purposes.

 

Some of the reasons include:

• Organization or providing accommodation services, dining and off-site dining options, wedding and other festive occasions and professional events (as a participant or as a guest) via your reservation or inquiry.
• Payment for the use of all hotel services (accommodation, other expenses incurred in restaurants, bars, wellness spas, mini bars, room service, and other such expenses) for the purpose of collecting credit card data of the guest/user of these services.
• Checking in and checking out of the Hotel in which case the collection and transmission of data regarding the length of stay is legally required.
• Surveying the satisfaction of Hotel guests regarding the facilities as well as the services for the purpose of the continually improved quality and fulfilment of regulative standards, as well as creating contact for the objective of fulfilling all queries, including the possibility of service complaints.
• Compliance with legal regulations in the area of currency exchange in foreign currency exchange procedures.
• Protection of one’s security and property are conducted via a video control system, partially inside and outside of the Hotel space, in which areas posted information of such video control may be seen.

 

The personal details which have been gathered above may include: your name and surname, date of birth, credit card details, personal identification card number, nationality, email address, length of stay at the Hotel, entrance point for the Republic of Croatia, hotel services used, information regarding flight departure times, airfare provider and flight number, exceptionally your room number, details regarding festivities or a business event which will be organized in your space with the number of and names of participants, as well as other data which you voluntarily provide.

Details regarding health and religious faith may be given to us freely, only in cases when they are relevant for your security during the time of using our services and during your stay at the Hotel, i.e. The exact location of your room for movement by individuals who are invalids, or those with an allergy to some types of food, etc.

Keeping in mind the protection of children, we do not gather information of any individual who we know is under the age of 16 without the permission of their legal guardian. This legal guardian has the right to request a review of any data which may have been provided by the child and request the erasure of such data.

The method by which we come into contact with your personal data shall, in the majority of cases, be directly provided to us by you personally, through email, telephone conversation, on-line reservation forms and websites, as well as tourist and travel agencies, organizers of festivities or professional events, issuers of credit cards, business banks, and other. We cannot comment regarding the method of use and discovery of your personal data by third parties, as we must consider that the data received by same is in fact accurate, was gathered with your permission in a legal way, by which said third parties have encompassed all written rules within the area of personal data and its protection. We are also not responsible for the handling of your personal data by third parties who had access to such data prior to us.

Other recipients of your personal data

Considering that the Hotel mediates in providing tourist and other related services through partnering tour agencies, agency for organizing weddings, taxi service providers, legal and physical persons for the rental of automobiles and small boats, firms and individuals who rent sports equipment and organize sporting and recreational activities etc., we are in a position to contact these third parties who may require your personal data for the processing of your request for participation in the aforementioned activities or services. We also seek from our partnering agencies a written confidentiality clause regarding the protection of your personal data.

Your personal data may be revealed in cases when it is our legal responsibility to do so, in cases when we are assigned to do so by different state bodies and institutions, therefore, in order to protect our relevant rights and the rights of our guests, employees and the general public, i.e. in cases of absolute necessity.

Time frames for the keeping of personal data

Archiving your data is restricted to a minimum, only to the extent as needed for the purpose of gathering and processing to create and/or fulfil a legal obligation of archival.

Credit card details are erased 15 days following the departure or the expected departure in the case of a no-show. Hotel bills are retained, in accordance with legal regulations, for a period of 11 years.

Exceptionally, your personal details may be kept for a longer period of time in the event of a lawsuit until its resolution is finalized.
Expiration of the aforementioned time frames for paper archiving of personal data is destroyed via shredding or burning, and all electronic data is completely erased.

Social network and marketing / Newsletter

With your permission, we will be authorized to use your data which we may use as photos for social media for the purpose of advertising our websites and applications.  Our guests and business partners, as well as third party individuals receive contact information due to a business relationship, may receive our newsletters which we distribute for the purpose of promoting our latest services, features and special offers, etc.

In the event that you do not wish to receive our newsletters, you may at any time cancel by clicking on unsubscribe or send a complaint by email, in which case we shall remove all your personal data by which we can no longer send you any mail.

Offers for Internet service and web links

Your use of the hotel Internet service is bound by the terms and conditions and the privacy policy of the Internet provider.

Our website may contain third-party links. The hotel is not responsible for the collection and processing of your personal data by third parties.

System of Video control

A video system is in place within the parameters, both inside as well as outside the premises, as well as in locations of our legitimate interests for the purpose of:

• Protecting the security of our guests, employees, and passers-by who for whichever reason, find themselves on the area controlled by the Hotel.
• Control of all entrances to the facility reduces employees’ exposure to burglary, break-in’s, vandalism, theft and similar workplace or work-related events,
• Protection of Hotel property, preventing unauthorized entrance into Hotel areas,
• Increased protection of individuals and the reduction of risk connected to foreign exchange activities.

 

The automatic erasure of filming occurs after every 7 days of video, and access to the video control system is limited to authorized individuals only. The video film may be viewed and analysed by authorized individuals only when a justifiable reason exists to do so. This film may be archived and kept for as long as a need for such exists.
The filming of video control is exceptionally accessible to state control bodies as warranted and required, for example, the police department, state attorney, court, different investigative inspectors, and other similar cases. This video recording may be used as evidence in court, administrative or other proceedings, in accordance with valid rights of procedure. Such video recordings may not be issued outside of the Republic of Croatia.

Cookies

When you visit and communicate with our websites, we use cookies and web analytics tools (Google Analytics) to collect various information and statistical data, such as the number of visits to our websites, which parts of our website you view and how long you stay on them (« Other data »), through which you cannot be directly identified. We collect and analyse such Other Data to improve our website and visitor experience.

We use cookies on our website to provide you with the best browsing experience by remembering your preferences. By clicking « Accept All » in the cookie window on our website, you agree to the use of all cookies. However, you can visit « Cookie Settings » to give controlled consent to the way your data is collected, stored and processed.

The cookies we use are:

_gcl_au

Google AdSense has set a cookie. Used to store and track conversions.

Purpose: marketing.

Duration: 1 day (This period refers to the length of time the service can store and/or read certain data from your computer using cookies, pixels, APIs, cookieless tracking or other resources.)

 

PH_HPXY_CHECK

This cookie is set by the server, not the site. Essential.

Purpose: site functionality.

Duration: only while the user is on the page.

 

PHPSESSID

The main cookie is created by the page when the user accesses it. Essential. It is used for page navigation and generally remembers the user’s movements around the page, for the user’s purpose only. It deletes itself as soon as the user leaves the page.

Purpose: site functionality.

Duration: only while the user is on the page.

 

site_lng

A cookie from the site remembers the user’s language selection for smooth navigation. Essential.

Purpose: site functionality.

Duration: 1 day

 

sp_store

A cookie from the site. Essential.

Purpose: site functionality.

Duration: 1 day

 

thn_id

Platform cookie www.thehotelsnetwork.com.

Purpose: marketing. This cookie is used to identify users on their next visit to the hotel’s website, with the aim of personalizing the user experience.

Duration: 365 days

Job candidates, pupils, students

Via e-mail address posao@hotel-more.hr or by mail to our address you can send us an open job application, that is, a job application for a job vacancy. Providing information through your application or job application is voluntary. The personal data we receive in this way are processed exclusively for employment purposes, and we do not take them abroad or deliver them to people outside Hotel More d.o.o. We will keep the received resumes for a maximum of one year, and at your request we will delete them even sooner.

In the event that you applied for a published job vacancy and were not selected, we will delete your data upon completion of the selection process.

We can engage high school students and full-time students for work, all in accordance with applicable regulations. In these cases, we are obliged to collect the personal data of pupils and students as required by the regulations, as well as other personal data necessary for the execution of the contract. In doing so, we may exchange personal data with the high school and the student center, which mediates the engagement of the student or pupil. We do not transfer personal data of pupils and students abroad. We are legally obliged to keep the collected personal data of pupils and students for 6 years from the end of their work, after which period we delete them.

We delete the personal data of pupils and students who are not hired for work after completing the selection process.

All of the above also applies to the personal data of high school students and students who do practical classes in our Hotel on the instructions of schools and colleges.